Electronic government and operation of online services of the Government of Méndez

Abstract

The development of globalization has allowed countless societies to join the digital era, which is characterized by access to information through online channels. The use of e-government and the functioning of online services went from being an option to a necessity, since they became imperative for the vast majority in the development of citizens' activities. The objective of this research was based on analyzing the use of e-government and the level of performance of online services of the Government of Mendez in the processes of attention to citizenship, which seeks to adapt to the needs and demands of citizens in the digital era. In addition, a mixed methodological design was applied, based on a series of questions that were addressed to the mayor of Santiago de Méndez, the ICT department and the staff working within the GADM. The result was that the online service does not have a good online performance, due to the lack of financial resources to obtain more efficient digital tools that generate benefits to citizens.