Modelo de sistema de movilidad inteligente para la planificación de servicios urbanos desde la percepción de estudiantes de la Universidad Estatal del Sur de Manabí

Washington Wilfrido  Quinde Muñoz; Christian Ruperto  Caicedo Plúa

doi:10.59169/pentaciencias.v5i5.739

Authors

Washington Wilfrido Quinde Muñoz Universidad Estatal del Sur de Manabí https://orcid.org/0000-0001-6792-5364
Christian Ruperto Caicedo Plúa Universidad Estatal del Sur de Manabí https://orcid.org/0000-0001-7351-8642

DOI:

https://doi.org/10.59169/pentaciencias.v5i5.739

Keywords:

transportation planning; planning method; problem resolution; operative investigation

Abstract

The present research work was based on the development of an intelligent mobility system model to strengthen the planning urban services from the perception of university students in the canton of Jipijapa, through a state-of-the-art analysis of intelligent mobility models, the identification of theoretical dimensions and the demonstration of their validity and reliability. The five dimensions of the SERVQUAL model were part of the theoretical framework. The methodology used in this study emerges from a positivist paradigm, with a quantitative approach, correlational scope, and a cross-sectional applied research design. The hypothetico-deductive, bibliographic, analytical, synthetic and statistical methods were used in the process by means of Confirmatory Factor Analysis. In addition, a survey was conducted using a structured questionnaire as the main data collection technique, targeting university students. Various technological tools, such as Bizagi, SPSS Estatistics, Amos, Excel and Vosviewer programs, were also used in this study for data analysis and visualization of results. The results obtained showed that the proposed model has relevant fit indices and statistically significant standardized factor loadings in the dimensions tangibility, reliability, responsiveness, safety and empathy, key elements for improving urban transportation service planning. In conclusion, the model proposed in this research work is a contribution to the existing models as a tool for planning urban services in order to improve the user experience and the efficiency of the transport system.

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