Management model for the quality of service to patients in the jipijapa day hospital

Abstract

 In the present investigation, the objective was assumed: to implement a model in the administrative management process contextualized to the organizational processes to increase the fluidity in the execution of the actions that generate a level of satisfaction of the patients of the Jipijapa Day Hospital. The research is of a qualitative-quantitative type that follows a cross-sectional design, with an explanatory approach. We worked with a sample of 27 people who work in the Department of Administrative Management. Interviews were applied that allowed the description of particularities that were observed daily in the Administrative Management. The instruments were duly validated to verify their reliability. From the results obtained, after processing the information, the theoretical foundation of the research was initiated, an administrative management model is developed to increase the fluidity in the execution of the actions that generate a level of satisfaction of the patients and a strategy for its implementation. A theoretical validation of the proposal is carried out through the Delphi method of consulting experts, which allowed verifying the proposed hypothesis. Favorable impacts are obtained on the developed proposal, specifically by increasing the fluidity in the execution of actions that generate a level of patient satisfaction.